Terms & Conditions
Service Terms & Conditions
- Please arrive 15 minutes before your appointment to fully enjoy our relaxation rituals.
- If you wish to reschedule your appointment, please notify us at least 24 hours before your scheduled service, subject to availability.
- Failure to attend your appointment or to provide at least 24 hours’ notice will result in the full service fee being charged.
- Please arrive on time for your scheduled appointment. In the event of a late arrival, the session will still end at the originally scheduled time to ensure that subsequent appointments are not affected.
- If unforeseen circumstances prevent your selected therapist from providing the service, we will arrange a qualified replacement therapist or reschedule your appointment to a new time based on your preference.
- If a particular service is unavailable at one branch, your service or package may be completed at another branch or through our home service option.
- Your booking is not considered confirmed until full payment has been received.
Membership & Package Terms & Conditions
- Memberships and packages may be used in either of the following ways:
- Schedule recurring weekly appointments at fixed times.
- Keep appointments open and coordinate your booking at least 48 hours before each session.
- Appointments may be rescheduled or changed by notifying us at least 24 hours before the scheduled session; otherwise, the session will be considered redeemed.
- Members may gift one of their sessions to a family member or friend by providing the recipient’s name and mobile number in advance.
- Once a membership or package has been purchased, it cannot be cancelled or refunded. However, it may be transferred to another person.
- Memberships and selected packages are valid for one year from the date of purchase, unless purchased as part of a promotional offer with a specified validity period. Once the validity period expires, the membership or package becomes inactive and is not eligible for extension or compensation.
- If a service is unavailable at one branch, it may be redeemed at another branch or through our home service option.
- Membership and package sessions cannot be redeemed during peak seasons, such as holidays, or during blackout periods designated by Rafah.
- Memberships and packages may be paid in installments through Emkan, Tabby, or Tamara.
- Memberships and packages cannot be combined with any other promotional offers, discount vouchers, or promo codes unless otherwise stated.
Product Terms & Conditions
- For hygiene and safety reasons, all purchased products are non-refundable and non-exchangeable.
- Products may be collected from the branch or delivered to your address. Delivery charges apply and are payable upon delivery.
Gift Card Terms & Conditions
- Gift cards may be redeemed at the branch where they were purchased. If the selected service is unavailable, the gift card may be used at another branch.
- Gift cards may be transferred to another recipient without the need to issue a new card.
- Gift cards are non-refundable, non-exchangeable, and cannot be redeemed for cash.
- If an appointment is booked using a gift card and the guest fails to attend without providing at least 24 hours’ prior notice, the service will be considered redeemed.
- Gift cards are valid for one year from the date of purchase. After expiry, they become invalid and are not eligible for extension or compensation.
- Gift card codes may be redeemed once only. Rafah is not responsible for lost codes or unauthorized use by third parties.
- Gift cards cannot be redeemed during peak seasons or blackout periods designated by Rafah.
Rafah reserves the right to amend these Terms & Conditions at any time. Any amendments shall become effective from the date the updated version is published.